• Toyota

Toyota of Dallas

2610 Forest Ln
Dallas, TX 75234

  • Sales: 1-877-716-0644

Employment Opportunities

Job Openings

Job Opportunities

  Toyota of Dallas New Vehicle Sales Professional Job Description:   

Mission: Our vision is to be the best dealership and to provide a quality customer experience. As a team, we will deliver outstanding customer service that is sincere and hassle-free, the finest inventory and at the most competitive price. Being the best means exceeding every customer's expectation and making them feel a valued part of the Toyota of Dallas family.

Items to be completed prior to being offered employment at Toyota of Dallas:

1. A complete application is necessary and is to include the following:
              A. Completed and acceptable background check.
              B. Completed and acceptable driver's license check.
              C. Complete the Wonderlic Test.
              D. Acceptable reference check.
              E. Must speak with 3 management team members.

Report to: Sales Manager
Shift: Rotating Shift
Hours- 48-52 per week

Duties and Responsibilities of a Toyota of Dallas Sales Professional:

  • You must become a Toyota Certified Sales Professional
  • Be on time to work.
  • Complete 30 outbound sales calls per day.
  • You must have 1 appointment set per day.
  • Must sell 8 cars per month
  • 95 is the minimum level of acceptance for your Customer Satisfaction 3 month average score
  • Walk the inventory on a daily basis
  • A manager must be the last person to speak with your customer before they leave, whether you sell them or don't sell them.
  • 10 foot rule: If you are within 10 feet of a customer, you must acknowledge them, welcome the guest to our dealership, and escort them to their appropriate destination.
  • Keep your work area clean and neat at all times.
3 Principals of Customer Satisfaction that must be followed in order to be part of our world-class organization:

Caring:
  • Take interest in your customer's needs.
  • Everything you do reflects on you. 
  • You cannot fake caring.
  • If you don't care- you won't sell a car.
  • Make an excellent first impression- you don't get a 2nd chance to make a first impression.
  • Give the customer your full attention.
  • You are representing our dealership that has been in business for over 35 years.
  • Always dress like a winner.
  • A professional image is paramount and is your personal responsibility.
  • Never answer your cell phone when with a customer.
  • You must give the customer a fond farewell-Thank You-and give them an invitation to return.
  • Walk the customer to their vehicle.
  • Never leave customer information laying around. Treat it like your own.
Quality:
  • Cleanliness is everyone's responsibility.
  • Always deliver a vehicle that is cleaned and properly fueled.
  • Correct all issues right away. Be sure customers do not have to return to the dealership for something that could have been corrected on the spot.
  • Keep a positive attitude. Attitude is everything!!
Timeliness:
  • Being on time shows commitment to your fellow team members.
  • Be on time with your customer expectations. Keep your customer informed and up to date in all situations.
  • Be prepared to assist any team member in meeting our time expectations set by the customer.  Helping the customer is everyone's responsibility.
  • We are what we repeatedly do. Excellence, therefore, is not an act but a habit.
  • Whether you think you can or you can't, you're right.
After 90 days in the business, you should be able to take a sale from start to finish. You should never sell less than 8 cars. An average month is 10 cars. A good month is over 15 cars. Sales Professionals that practice good work habits and have a daily plan will succeed in this business.  You must fully commit to this position and understand that this is not a job, but a CAREER.

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Job Title:         Junior Service Advisor

REPORTS TO:    Assistant Service Manager/ASM

JOB SUMMARY:
The Junior Service Advisor works for an Assistant Service Manager/ASM and is trained to step into his/her position in his/her absence.

SPECIFIC RESPONSIBLIITIES:
  • The Service Reception and Write up Process
  • The Repair Process
  • The Active Delivery Process
  • The Multi-Point Inspection Process

 GENERAL RESPONSIBLIITIES:  

  • Greet and welcome service customers in a genuinely friendly and courteous manner.
  • Helps answer phones at ASM's position.
  • Assists in quality control.
  • Replaces the ASM in his/her absence (lunch, sickness, vacation, etc.)
  • Check completed vehicles for technician cleanliness. 
  • Actively assist the ASM in order for up sell opportunities and to provide World Class Service.
  • Assist in the customer follow-up program (menu).
  • Perform various clerical tasks i.e. preparing parts price quotes, pulling files, taking appointments etc.
  • Inspect for and record on the repair order any vehicle damage present when the vehicle is taken in for service.
  • Assist in retrieving customer vehicles when their bill is paid or as directed by the cashier.  Inspect vehicles for lot damage and report any damage to the ASM and/or service Director immediately.
  • Perform other duties as directed by your management.
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